Frequently Asked Questions

We’ve answered some of the common questions we receive regarding our services and how we help you achieve the perfect fit.

Can’t find an answer to your question? Please get in touch with our team so we can help you with your query.

What is the turnaround time for alterations?

For general alterations, the timeframe from your first initial point of contact with us to the final fitting will be around one to two weeks. Please note that the turnaround time for formal wear, including wedding gowns may be slightly longer. For a more accurate time estimate, please get in touch with us.

Do you alter gowns and evening wear?

Yes, we specialise in alterations on gowns and formal wear. No alteration is too big or too small for us. Contact us today – we’ll be happy to assist you!

Can you alter any garment?

Whatever the alteration, we’re here to help you feel and look your best. From general alterations and hemming workwear to formal and bridal attire alterations, we can help you with your requirements.

Can you redesign a dress that was passed down to me?

We can help you reimagine the dress that was passed down to you. Our skilled seamstresses have the experience to perform any type of alteration or addition to your gown to ensure the best result.

I’m nervous about my fitting. What should I expect?

We provide a safe space and a judgement-free zone in our fitting rooms. We help you to feel your most confident self in your clothes and provide a relaxed experience along the way.

If you do have any concerns about your appointment, please don’t hesitate to contact our friendly team for more information.

How many fittings will I need?

Most clients need two to three fittings for gown alterations. We recommend booking in an appointment with us for your first fitting as soon as your gown arrives. If further alterations are needed, we can discuss the timing of these with you in detail during your first fitting.

When should I book my wedding dress fitting in with Altered by Jen?

We recommend you contact us as soon as you have a delivery date for your dress. This ensures we can schedule your fittings in and complete your alterations ready for your big day.

Can you do rush jobs for alterations?

Yes, we can accommodate for last-minute ‘rush appointments’ with very short timeframes of 1-3 days. Please contact us to discuss your needs.

How much will my alteration cost?

Prices for alterations differ depending on the job and your individual requirements. For all quotes, please contact us.

Do I need to pay a deposit at my first fitting?

A 20% deposit is required at the first fitting. However, if your garment requires specialist materials, we may ask you to pay for those materials upfront. For example, you may wish to incorporate a particular bead or fabric which we require payment for to be able to source that product for you.

What if my dress is too small?

If the dress you have purchased or been given is too small, our seamstresses will recommend some options that will help you achieve the style you want in a dress that beautifully fits your form. For example, we might recommend a corset closure or mesh panelling to accommodate your needs.

What if my body changes?

We understand that bodies can change – this is completely normal. If you notice a significant change to your body, we ask that you notify our team as soon as possible to book in an additional fitting. We want to ensure that you feel and look your best on your special day. The fitting will help us to accommodate any additional alterations needed.

What is a bustle?

A bustle is an additional alteration that can be added to a gown to ensure the train of the gown is kept off the floor. There are two types of bustles that we can add to gowns: an under-bustle or an over-bustle. We will discuss each option with you so you can decide which will work best for your dress and needs.

Do you provide dry cleaning services?

We don’t provide dry cleaning services. If you’re looking for a dry cleaner that specialises in luxury items and bridal attire, we recommend contacting LDC Luxury Dry Cleaners. However, Altered by Jen can steam garments if required.